Shipping & Delivery
Do you charge for shipping? ▾
Never. We offer free shipping on every single order, no matter the size or value.
When will my order arrive? ▾
Your order will reach you within 3 to 7 business days, depending on your location. We’re fast — and worth the wait.
My order is delayed. What should I do? ▾
Hang tight — sometimes there’s a hiccup. If your order can’t be shipped within the promised window, we’ll let you know proactively.
What if I’m not available to receive my order? ▾
Our courier partner will try again. If both attempts fail, the product returns to us. For prepaid orders, a store credit refund will be processed.
Can I get my order delivered faster? ▾
We don’t currently offer express delivery — but we’re working on it! Once available for your area, you'll hear from us.
Do you deliver internationally? ▾
At the moment, MexicoJeans ships only within India.
Exchange Policy
Can I exchange my product if the size or fit isn’t right? ▾
Absolutely. We want you to love your fit. One free exchange per order within 7 days of delivery. Product must be unused, unwashed, with all original tags attached.
What if I need to exchange again for the same order? ▾
Additional exchanges are allowed at just ₹99 per request.
What if the exchanged product is more or less expensive? ▾
If the new item is costlier, we’ll send a secure payment link. If it’s cheaper, we’ll credit the balance as store credit.
What can make my exchange request get rejected? ▾
We won’t approve if tags are missing, product looks used, or accessories are missing.
What if I miss my return pickup? ▾
We’ll try again the next day. If it fails twice, the request will be cancelled.
Payments & Refunds
What payment options do you offer? ▾
UPI, wallets (GPay, Paytm, PhonePe), debit/credit cards, net banking, and Cash on Delivery (COD).
Do you refund money? ▾
We don’t offer direct refunds. Store credit is issued instead, valid for your next purchase.
My Account & Security
Is shopping on mexicojeans.com safe? ▾
Absolutely. All data is encrypted. We never share your personal info.
I forgot my password. Help! ▾
Click “Forgot Password” on login. We’ll send a reset link to your registered email.
Can I update my details? ▾
Yes! Go to My Account and update your name, contact info, or address anytime.
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