MexicoJeans – Exchange & Return Policy

We want you to love what you wear. If something isn’t right, no stress — we’ll sort it out. Simple, clear & fair.

📦 Shipping That’s Always Free

• Free shipping across India — no delivery charges.
• Delivery in 3–7 business days (tracked & fast).

🔁 Exchanges & Returns — No Fuss, No Worries

• Exchange or return within 7 days of delivery.
• One free exchange per order. Additional exchanges: ₹99 per request.
• Can exchange for any product, not just size/color.
• If your new product costs more: Pay difference via secure link.
• If it costs less: Balance credited to your MexicoJeans wallet.
• Product must be unused, unwashed, with original tags intact.
• Tamper-proof tag must be attached — no exchange/return if removed.

How to request: Log in ➔ My Account ➔ Orders ➔ Select Product ➔ Exchange or Return

💥 Received a Damaged Item?

We’re sorry if this happens — rare, but we’ll fix it fast. Do this:

• Email support@mexicojeans.in within 48 hours or use Contact Us form.
• Attach order number, clear photos of damage & unboxing video (if possible).
• We’ll replace or issue store credit if damage is verified.

💸 Refunds = Store Credits

• No direct refunds. Full store credit issued to your MexicoJeans wallet.
• Credits valid for 12 months.
• Processed within 2–3 business days after quality check (not on Sundays/public holidays).

🔒 Fairness First (Smart Returns)

• Used, worn, washed, or perfumed products not accepted.
• Photo/video proof may be requested before approval.
• Return labels issued only after return approval.

🧠 Pick the Perfect Fit the First Time

❓ Still Need Help?

We're always here for you. Reach out anytime:

• 📧 Email: support@mexicojeans.in
• 📱 DM us on Instagram
• 📝 Use the Contact Us form

We’re your brand — and we mean it. 💙