MexicoJeans – Exchange & Return Policy
We want you to love what you wear. If something isn’t right, no stress — we’ll sort it out. Simple, clear & fair.
📦 Shipping That’s Always Free
- Free shipping across India — no delivery charges.
- Delivery in 3–7 business days (tracked & fast).
🔁 Exchanges & Returns — No Fuss, No Worries
- Exchange or return within 7 days of delivery.
- One free exchange per order. Additional exchanges: ₹99 per request.
- Can exchange for any product, not just size/color.
- If your new product costs more: Pay difference via secure link.
- If it costs less: Balance credited to your MexicoJeans wallet.
- Product must be unused, unwashed, with original tags intact.
- Tamper-proof tag must be attached — no exchange/return if removed.
How to request: Log in ➔ My Account ➔ Orders ➔ Select Product ➔ Exchange or Return
💥 Received a Damaged Item?
We’re sorry if this happens — rare, but we’ll fix it fast. Do this:
- Email support@mexicojeans.in within 48 hours or use Contact Us form.
- Attach order number, clear photos of damage & unboxing video (if possible).
- We’ll replace or issue store credit if damage is verified.
💸 Refunds = Store Credits
- No direct refunds. Full store credit issued to your MexicoJeans wallet.
- Credits valid for 12 months.
- Processed within 2–3 business days after quality check (not on Sundays/public holidays).
🔒 Fairness First (Smart Returns)
- Used, worn, washed, or perfumed products not accepted.
- Photo/video proof may be requested before approval.
- Return labels issued only after return approval.
🧠 Pick the Perfect Fit the First Time
| Feature |
What It Does |
| 📐 Fit Guide |
Suggests size based on your height & weight |
| 📸 Model Info |
Example: "Model is 5'6", wearing size 28" |
| 💬 Fit Labels |
Tags like Slim Fit, Comfort Fit, etc. |
| 🎥 Try-On Videos |
See fit & fabric in motion |
| ⚠️ Fit Cues |
"True to size", "Low stock" nudges |
❓ Still Need Help?
We're always here for you. Reach out anytime:
We’re your brand — and we mean it. 💙